Hotel Mu Plaza Andorra

Bad hotel. The restaurant is disgusting and theyr'e unfriendly. Croquetas were cold. Burger was horrible, everything was except the oreo ice cream. They sell the spa as being included in the price. But to be able to go you have to privatise in advance for additional costs. So no use of spa and actually not free. Reception is friendly and that's it. Wouldn't recommend and not go back either

I have travelled the world, saw 5 and 6 stars hotels in every continent but no hotel was more welcoming as the MU hotel!. The rooms were excellent, spotless clean, soft beds and cosy warm. The personal was very welcoming, polite and effortless in service. For sure I will go back many times and thank the owners for treating my family as their own! P.s food and breakfast were a fresh delight! Thank you so very much Noëlle Politiek Ibiza

We booked a package with Secret Escapes and Hotel Mu was the accommodation for this package. The hotel itself is pleasant enough and although our room was small, we had everything we could need in that space as well as a token balcony. The shower in the room was great. A few other pointers in quick-fire just to cover them over: 1. Don't trust name badges, English IS spoken but I had to resort to Google translate on a couple of occasions with one particular reception member. 2. The "spa" isn't worth it and there is damp above the hot tub and the "hot" tub isn't hot and there is damp on the ceiling above it. 3. If you are picky with your food, don't rely on the half-board buffet...it's not great. I was okay but my wife had some issues with it. 4. I skinned my finger on the chair in the restaurant on the 1st night as the seat was not secured to the legs...not a pleasant experience and it's still not totally healed. 5. Transport is unreliable at best. The free ski bus isn't particularly punctual and the taxis (all 4 that there must be in the area) will turn up when they want to and not when you ask them to be there. All in all, the hotel is fine for a budget stay, just don't set your expectations too high and I'm sure the hotel is fine if you have your own transport. If you are looking for ease and relaxation, stay in La Massana.

Hotel is lovely- it's clean, warm and cosy. The staff are very helpful and can't do enough to make sure you have a good stay. The food's good, if a bit random, but this is first time we've stayed half board so perhaps that's normal. We never struggled to find anything we both liked. The spa is brilliant too, the outside hot tub is right on the road but it's worth it, even if you only go in once! The only reason I'm giving 4 stars is the location, it's a little remote and although there are free buses running to the slopes, they're pretty inconsistent with the timings. That said most people seem to have come with secret escapes and for the price we paid it was an absolute bargain, even if you factored in the costs of taxis to the slopes. Would definitely recommend :).

Beautiful hotel. Big rooms. Best part was the staff who were welcoming, helpful and friendly. Hey also helped us making reservation at resturants. The rooms are decent size. The balcony is also big with a beautiful view. The breakfast is also delicious with many different option. The dry/wet sauna and Jacuzzi is amazing and clean. You can also keep your pet in the room by paying a small amount per night #petsallowed